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Every call scored. Everything downstream.

autoqc is one pipeline: your calls in, your criteria applied, and the results rolled up into dashboards, entity intelligence, governance, and insights. This page is the full tour — every panel is the real interface with fictional data.

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Your criteria

Scoring starts with your QC points

Change your criteria later? Reprocess historical calls against the new template with the bulk tools.

QC template · Inbound sales6 points · 100 pts
  • Greeting & recording notice10
  • Identity verification15
  • Required disclosure read25
  • Needs assessment15
  • Objection handling15
  • Resolution confirmed20
Demonstration of a QC scoring template: weighted criteria that every call is measured against — fictional example.

The tour

From one call to the whole operation

Four views, one dataset: read a single call, watch the operation, slice by entity, and let policy act.

CALL-48312
Review flagged
AgentGreeting & recording notice

Thanks for calling — this is Devon on a recorded line. Who do I have the pleasure of speaking with?

Caller

Hi, this is Jordan. I got a letter about my coverage renewal.

AgentIdentity verification

Happy to help with that, Jordan. Before we start, can I confirm the property this relates to?

Caller

Sure — it’s the one on file. I mainly want to know why the price went up.

AgentPrice explanation — no alternatives offered

It’s gone up with the appliance rider that was added last term. Let me walk you through the line items.

· · ·

QC points
78

  • Greeting & recording noticePass

  • Identity verificationPass

  • Reason-for-increase explainedPartial

    No retention alternatives offered

  • Required renewal disclosureMissed

    Disclosure language not read

  • Professional tonePass

Demonstration of autoqc call review: a transcript with QC evidence marked inline, next to the checkpoint results and composite score — fictional call.
( autoqc · overview )Last 7 days
Calls scored

1,284

+12.4%vs prev

Avg QA score

86.2

+1.8vs prev

Flagged for review

31

-9vs prev

Conversion rate

23.7%

+0.9%vs prev

Avg QA score
Current Previous
Call outcomes
  • Qualified sale38%
  • Follow-up set27%
  • Not qualified21%
  • Compliance flag14%
Demonstration of the autoqc dashboard: KPI cards, average score trend versus previous period, and call outcome distribution — fictional data.
( Entities · by QA score )
  • 01

    Auto Insurance — Inbound

    Campaign
    412 calls

    91

    +2.1

  • 02

    Northstar Media

    Publisher
    268 calls

    88

    +1.4

  • 03

    SearchDirect

    Source
    351 calls

    84

    -0.6

  • 04

    Home Warranty — West

    Campaign
    197 calls

    79

    -3.2

  • 05

    LeadBridge

    Source
    143 calls

    71

    -5.8

Demonstration of autoqc entity intelligence: QA scores rolled up by campaign, publisher, and source, ranked with trends — fictional data.
( Policy )Active

Disclosure compliance floor

If required-disclosure pass rate < 90% over 50 calls for any source → open action

  1. Policy triggered

    09:41

    LeadBridge: disclosure pass rate 83% across last 50 calls

  2. Action opened

    09:41

    Pause recommendation routed to approval inbox

  3. Approved by QA lead

    10:07

    Source paused · agents notified · buyer report attached

  4. Audit entry written

    10:07

    Who, what, why, and evidence — permanently on record

Demonstration of autoqc governance: a compliance policy triggers an action, routes it for approval, and writes an audit entry — fictional data.
( Insights · this week )3 findings
  • Root cause

    QA dip traced to one source

    The 4.1-pt drop in week-over-week QA score concentrates in LeadBridge traffic — driven by missed renewal disclosures, not agent behavior.

  • Anomaly

    Anomaly: dead-air spike

    Average dead air on Home Warranty — West rose 3.4× on Tuesday. Correlates with the new script rollout.

  • Recommendation

    Coaching cohort identified

    6 agents fall below the objection-handling threshold with enough call volume to rank. Coaching queue drafted.

Demonstration of autoqc insights: automated root-cause analysis, anomaly detection, and coaching recommendations — fictional data.

Detection modules

Specialized detectors, configured per operation

Each module ships enabled with sensible defaults and its own settings — tune thresholds to your book of business.

Agent Scoring

A composite score per agent from quality, conversion, and efficiency — weights you control. Agents below your coaching threshold are flagged automatically, with a minimum-calls floor so nobody is ranked on three calls.

  • Quality / conversion / efficiency weights
  • Coaching threshold
  • Volume-aware ranking

Duplicate Detection

Catches the same recording arriving twice — matched on caller, timing, and duration — before it burns credits or double-counts in your rates.

  • Caller + timing match
  • Pre-scoring check
  • Credit protection

Coached-Call Detection

Flags calls that look scripted or prompted from the outside: an agent dominating talk-time or long dead-air gaps that suggest off-call coaching.

  • Talk-time ratio signal
  • Dead-air signal
  • Combine signals your way

Multilingual

Auto-detects and scores calls in English, Spanish, French, German, and Portuguese against the same QC criteria — one rubric across languages.

  • Automatic language detection
  • 5 languages
  • One scoring standard

Pipelines

Built to sit inside your stack

Send calls in through the authenticated API, automate ingestion and routing with workflow tools like n8n, or bulk-import recordings and CSVs from the dashboard. Webhooks push scores back out the moment processing completes.

  • REST API with token auth for programmatic scoring
  • Webhooks for scored-call events
  • Bulk import, reprocess, and sampling tools
  • CSV/PDF exports for the systems that want files
Read the API docs
POST /api/calls/processbearer token
{
  "recording_url": "https://…/call-48291.mp3",
  "agent": "maya.torres",
  "campaign": "auto-insurance-inbound",
  "source": "searchdirect",
  "metadata": { "buyer": "apex-coverage" }
}

→ 202 Accepted · scored via webhook
Example API request submitting a call for scoring.

And the rest

The operational layer

Reports & scheduling

A report builder with templates, saved reports, and scheduled delivery to your inbox.

Alerts

Threshold and policy alerts on scores, rates, and volumes — the moment quality moves.

Goals

Score and conversion targets per team or entity, tracked against actuals.

Exports

CSV and PDF out of every table and report, on demand or scheduled.

Bulk tools

Import thousands of recordings, reprocess with updated criteria, sample for calibration, and catch duplicates.

Team & roles

Unlimited logins, role-based access, and invite flows for your whole operation.

( Start with your next call )

Put every call on the record.

How it starts
Connect your calls → scored the same day