( Blog )
Field notes
Writing on call QA, scoring design, and running operations on evidence. The first posts are in the works — here's what's coming.
Scoring designComing soon
Designing QC points that agents actually trust
Weighting, evidence, and the difference between a rubric that coaches and one that punishes.
OperationsComing soon
From 2% sampling to 100% coverage without drowning in data
What changes operationally when every call is scored — and what to automate first.
ComplianceComing soon
Proving the disclosure was read
Building an audit trail regulators can follow, one call at a time.
Performance marketingComing soon
Scoring traffic sources like you score agents
Entity-level QA for pay-per-call: publishers, buyers, and the calls between them.
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